Seashelle Massage values your time, and appreciates when that respect is returned. When a booking is made, that time is reserved especially for you, and blocked from any other clients. When a late notice (within 24 hours) cancellation is made, it means that someone else has missed out on getting a much needed massage and the therapist loses money for that appointment slot.
If an appointment is cancelled within 24 hours of the scheduled time, the full fee will still be charged for the time that has been reserved for that client. If a client is 15 minutes late for their scheduled appointment time with no reason provided, the appointment will be classed as a No Show and the client will be charged the full fee for the time reserved for them.
If an appointment for a voucher is cancelled last minute or the client doesn’t turn up, the client voids that voucher..
Any outstanding fees will need to be fixed prior to making any future bookings at Seashelle Massage.
Thank you for taking time to read these serious policy notes. Here’s hoping that the rest of your day is lovely and much less serious.